Summary
Study, analyze, and recommend a resolution for a system problem in a group. Our group chose to analyze the help desk ticketing system.
Steps Taken
Interviews and Data Gathering | Model Current System |
Research Alternatives | Analyze and Model Alternatives |
Create Presentation and Paper |
Present Recommendation to Class and Employer
Items of Note
-Learned and used Activity models, Flow models, Decision trees, ER diagrams, Scenarios, and Web site models.
-Our project was not just theoretical, we were able to implement our recommendation, and it is currently in use at the library school help desk.