INLS582 Systems Analysis
Study, analyze, and recommend a resolution for a system problem as a group. Our group chose to analyze the help desk ticketing system.
Steps Taken- Interviews |
- Data Gathering |
- Model System |
- Research Options |
- Analyze Alternatives |
- Present Findings
- Learned and used Activity models, Flow models, Decision trees, ER diagrams, Scenarios, and Web site models.
- Our project was not just theoretical, we were able to implement our recommendation, and it is currently in use at the library school help desk.
